Privacy Policy

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Effective Date: August 15, 2025

We collect your phone number and, when provided, your name and related contact details when you consent to receive SMS messages from Soft Trans Auto LLC. This may be through a web form, dispatch agreement, or direct opt-in.

Your contact information is used only to send operational messages for transportation and logistics purposes, including but not limited to:

• For Drivers:
   
  • Dispatch assignments and load confirmations
     
  • Pickup and delivery addresses and scheduled times
     
  • Status updates (route changes, delays, mechanical issues)
     
  • Delivery instructions and proof-of-delivery requests
     
• For Brokers & Customers:
   
  • Load booking confirmations
     
  • Pickup and delivery status updates
     
  • Delay notifications and revised ETAs
     
  • Delivery confirmations and BOL (Bill of Lading) information
     

We do not use your information for marketing or promotional messaging.

We do not sell, rent, or share your phone number or SMS consent with third parties or affiliates. Your information may only be shared with our SMS service provider for the sole purpose of delivering messages on our behalf. SMS consent is never shared with third parties or affiliates.

• Message Frequency: May vary based on operational needs.
   
• Message & Data Rates: May apply, depending on your carrier plan.
   
• Opt-Out: Reply STOP to any message to stop receiving SMS communications. You will receive a confirmation of your opt-out.
   
• Help: Reply HELP for assistance .
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We take reasonable measures to protect your information from unauthorized access or disclosure. Data is stored securely and retained only as long as necessary to provide SMS services or comply with legal obligations, after which it is securely deleted.

You may contact us at info@softtransautollc.us

to review, update, or delete your personal information.
We may update this policy from time to time. The Effective Date above reflects the most recent version.